Work From Home - Complex Fraud Investigations

2023-01-05

Full Time

Description

Central VA (80001), United States of America, Richmond, Virginia

The Complex Fraud Investigator is responsible for performing various duties required for the daily control and processing of deposit fraud investigations. Some common case types include instances of high dollar losses and excessive exposure, but investigators will be tasked with reviewing a variety of complex case types. The ideal candidate is detail-oriented and curious, and will leverage research to mitigate fraud losses. In addition, the Complex Fraud Investigator will also identify and analyze fraud trends and recommend new rules to prevent additional losses.

Responsibilities

Investigate accounts to detect and mitigate losses
Analyze statistical data on accounts
Understand and ensure compliance with Regulation E with respect to the timeframes that govern disputed transactions
Respond promptly and professionally to internal and external customers regarding resolution of issues
Exercise exceptional communication skills in an effort to optimize each contact with customers and external vendors/banks
Responsible for continuous improvement of job knowledge by exercising strong listening skills and asking questions for clarity
Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction
Participate in special projects as needed
Undertake other projects/duties as assigned by Management

Basic Qualifications:

High School Diploma, GED or equivalent certification
At least 6 months of Fraud experience

Preferred Qualifications:

Bachelor's Degree or Military Experience
At least 1 year of Fraud experience

Work at Home Technology Requirements

A secure home office environment that is free from background noise and distractions
A reliable private internet connection that is not supplied by cellular data (hot spot)
- Cable or fiber connections are preferred
- Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be found here. To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer.
- Sustained ability to maintain latency less than 250 ms in voice calls is required
Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider
- A private network is password protected where you have ownership or line of site to every device on the network
Capital One reserves the right to request proof of internet provider, speed and service package from the associate
Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.

We are unable to consider applicants who do not meet the required Capital One Work From Home compatible internet access, or who live in California, Hawaii, or US territories.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City:

$54,913 - $64,785 for Work From Home - Complex Fraud Investigations

Colorado:

$54,913 - $64,785 for Work From Home - Complex Fraud Investigations

The actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).